General Questions

1. What is FERROCONN?

FERROCONN is Steel Trading Platform with purpose of Revolutionising trading with Steel  Commodities. FERROCONN Steel Trading Platform is owned by the Company Feraco doo from Slovenia.

2. How can I contact customer support?

You can Reach our Customer Support Team by email/phone/live chat by finding our Contact Details on our Contact page. We are available every working day from 08.00h – 18.00 h. Our dedicated team is here to assist you with any inquiries or issues you may have.

3. Where is FERACO located?

Our main office is located at Dunajska Cesta 136,Ljubljana,Slovenia. However, as an online steel trading platform FERROCONN can serve customers globally, and you can access our products/services from anywhere. FERROCONN recently opened new office in Skopje, North Macedonia.

Products/Services

4. What products/services does FERROCONN offer?

FERROCONN main service is connecting both potential Customers and reliable Suppliers from the Steel Business by offering most suitable offers without adding any Commissions on the top of the offers that we are receiving from the Suppliers.

5. How do I place a Request?

In order to place an Request, simply watch our Demo Video on our Home page. If you encounter any issues during the process, please contact our customer support for assistance.Please note:(To be able to send Request  You have to become our Member first)

6.  Pricing Plans FERROCONN 

FERROCONN is only charging trough our Subscription Plans where our Customers have access to multiple features like :  Receiving clean offers from Suppliers ,Direct Payment to Suppliers, Actual Stock-list’s,  All Request/Order documents in one place,  Transport & Logistics offers, Newsletters, Credit Insurance guidance and much more.

Account and Security

7. How do I create an account?

To create an account, You just land on our Home Page ,click the Become Member button ,fill out the form &  Subscribe to Our Newsletter . Having an account allows you to start Your Free Trial period in order to see if our services fits Your Business.

8. How is my personal information secured?

At Ferroconn, we take your privacy seriously. Our website uses TLS and SSL encryption and authentication security measures to ensure the confidentiality and integrity of your personal information. You can learn more by reading our privacy policy/ security statement.

Shipping

9. What are the shipping options?

We offer several shipping options, including Road ,Train and See transport. The shipping cost and delivery time depend on your location and the selected shipping method.

Technical Support

10. I’m experiencing technical issues with . What should I do?

If you’re facing technical issues, please provide troubleshooting steps. If the problem persists, contact our technical support team at our contact information for further assistance.

Payment

11. What payment methods do you accept?

We accept list of accepted payment methods mentioned on Your Dashboard page . During the checkout process, you can choose the payment method that best suits your preferences.

12. Is my payment information secure?

Yes, your payment information is secure. Your payment to us will be made by invoice provided by our side that You can pay it via Bank Transfer.